+254 725 332 222|fly@klockaviation.com|Nairobi, Kenya
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Payment Policy & Terms
Klock Aviation is dedicated to delivering a seamless, secure, and transparent payment experience, reflecting our commitment to luxury, reliability and an unrivaled premium experience.
These policies govern all transactions across our shared seat, on-demand charter, and medical evacuation services.
1
Company Information & Identification
Klock Aviation is prominently identified on our website, ensuring cardholder trust and recognition.
Official Address: Wilson Airport, Nairobi, Kenya — clearly displayed on the website.
2
Client Information Collection
The cardholder is required to provide their address and phone number during the booking process to ensure accurate invoicing and verification.
All products and services comply with the same Merchant Category Code (MCC).
3
Security & Payment Processing
The CVV/CVV2 card security code field is mandatory on the payment page to prevent fraudulent transactions.
The transaction currency is clearly displayed during the booking process.
Confidentiality assurances regarding client information and transactions are displayed on the website.
All bookings require full payment at the time of confirmation and before service execution.
Accepted payment methods: Credit/Debit Cards (Visa, MasterCard), and Bank Transfer (for corporate clients).
4
Pricing, Billing & Statements
The final price of the selected service is displayed on the payment page before the transaction is completed.
The name of Klock Aviation will appear as the descriptor on the client's bank statement for easy recognition.
Visa and MasterCard logos are displayed on the payment page to indicate accepted payment methods.
5
Contract Fulfillment & Jurisdiction Compliance
A statement regarding the time of fulfillment of the contract between Klock Aviation and the cardholder is displayed on our website.
A notice is provided on our website stating that customers are responsible for understanding the laws and regulations in their respective jurisdictions when making payments.
Cancellation, Return & Refund Policy
As Klock Aviation provides aviation services rather than physical goods, a return policy is not applicable. However, our cancellation and refund policy is clearly outlined below.
72+ Hours Before
100% refundminus an 8% administrative fee
Less than 48 Hours
No refundavailable
Refund Processing
Refunds will be processed within 5–10 business days after claim filing via the original payment method.
Alternatively, refunds can be credited to your Klock Wallet for future bookings (faster option).
Weather or Operational Delays: If Klock Aviation cancels a flight due to operational concerns, customers may opt for a full refund or reschedule without extra charges.
Compensation & Recovery
We understand that delays and disruptions can occur. Our commitment to you includes immediate notifications via SMS, Email, and WhatsApp in the event of delays, reschedules, or cancellations an hour prior to planned departure.
Delays (4+ Hours, Klock-Controlled)
If a flight is delayed beyond 4 hours due to Klock's operational control (e.g., maintenance, crew availability), customers may request compensation in the form of travel credits valid for one year.
Shared Seat
25% refund of ticket price or rebooking on the next available flight
$100 travel voucher included
Full refund option or rebooking with $150 luxury amenity credit
Charter / Medical
20% discount on the next booking or full rebooking at no additional cost
Priority scheduling and complimentary ground transport
Dedicated concierge assistance within 24 hours
Force Majeure / Uncontrollable Events
Delays/cancellations due to weather, ATC, or government restrictions are not compensable but offer rebooking without fees.
If rebooking is not possible, customers will receive:
A full refund within 48 hours plus a 10% travel credit to your Klock Wallet
Priority access and complimentary seat upgrades on your next booking
How to Claim / Recovery Process
Clients must submit claims via our website or customer support within 7 days; compensation processed within 30 days.
8
Customer-Facing Payment & Refund Terms
Payments are final unless cancellations fall within the eligible refund window.
Refund processing time: 5–7 business days after approval.
Disputes must be raised within 30 days of the transaction date.
9
Jurisdiction Compliance
By proceeding with a transaction, you acknowledge and accept the applicable aviation and commerce regulations in your jurisdiction.
Support & Contact
For any inquiries or clarifications regarding payments, cancellations, or compensation claims, our customer support team is available via:
WhatsApp
+254 725 332 222
Email
support@klockaviation.com
Phone
+254 725 332 222
Your Assurance
Service Guarantee
Flights depart within 24 hours of booking confirmation, barring unforeseen events.
Privacy
Your personal and payment details are confidential, secured to the highest standards.
Legal Note
You're responsible for understanding your local jurisdiction's regulations when booking.
Fly with Confidence. Fly with Klock Aviation.
For a travel experience that blends luxury with reliability, trust Klock Aviation.
By proceeding with a transaction, customers agree to abide by these terms.